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Frequently Asked Questions

What are the different wrapping options?

We provide a gallery wrapped canvas onto 0.75 inch thick wooden stretcher bars. This size is ideal for framing or simply hanging on the wall without a frame.

 

What is your return policy?

A restocking fee of 15% of the item price excluding shipping is required on all returned, exchanged, or refunded orders unless we made a mistake in preparing your order. If there are any defects with the canvas, we will send you a replacement or a refund. If you would like to return the canvas for a refund, and there are no defects or workmanship issues with the canvas, we ask that you cover the cost of the return shipment.

We will gladly accept a return or exchange if we made an error in shipping or selection of size, color, item style, or other preparation of your order. You have 10 days from the date the item was received to return or exchange it. Please send a detailed email to: returns@manoatoa.com describing any concerns you may have. Items marked CLEARANCE on our website (manoatoa.com) are not eligible for an exchange or return. All postage paid to Manoatoa is non-refundable unless WE made an error in shipping.

 

What if the order is lost, stolen, or damaged while shipping?

For orders shipped via U.S. Postal Service (USPS), FedEx, or UPS, all shipped items are issued a tracking number which will be emailed to the email address provided to us at time of purchase. You will be notified via email that your items are ready to be shipped. This tracking number indicates if a package was successfully delivered. Manoatoa will ship items to the "shipping address" which was provided by the customer at the time of payment. Manoatoa is not responsible for items shipped to the "wrong address" if that address was provided by the customer at the time of payment.

All items shipped from Manoatoa meet our standards of quality and are deemed to be in good condition. Manoatoa is not responsible for lost or stolen goods while in the custody of the shipping service that will deliver your order. Manoatoa is not responsible for any damage to an order that occurrs during transit while in the custody of the shipping service. However, if there is a problem, please contact us via email so we can see how we may assist you. Manoatoa will not honor any claims for lost or stolen items once they are shipped and have been confirmed "delivered" by the chosen delivery service.

 

How do I clean the canvas?

The canvases are quite durable once given our protective coating and should resist most scratches, smudges, fingerprints, etc. You can dust canvases with a soft, dry cloth. Should the canvas get nicked and lose ink in a certain area, it can be touched up with waterproof felt-tip markers or touch-up paint.

 

What is the best way to hang the canvas?

Our gallery wrap canvas can be hung directly to the wall without framing. We include the hanging hardware loose free of charge. Our canvases are also suitable for framing if desired.

 

Can you provide custom sizes?

Yes! Let us know what design and canvas size you would like and we can give you a custom quote.



 

 

 

 
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